Contact

Get in touch

Contact Us

Have a question about your order, a product, or just want to say hello? We’re here to help. Reach out using any of the options below and our team will get back to you as soon as possible.

📞
Phone
+44 7874 933455
Mon–Fri, 9am–5pm
✉️
Email
orders [at] ukgoods.co.uk
We reply within 24 hours
📍
Address
Unit 1-12, Gateway Central
Castle Donington, DE74 2US
East Midlands Gateway, UK
Send us a message
Fill in the form and we’ll get back to you within 24 hours.
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Fast response guaranteed

We aim to respond to all enquiries within 24 hours on working days. For urgent order issues, please call us directly on +44 7874 933455.

🕑 Opening Hours
Monday 9:00 am – 5:00 pm
Tuesday 9:00 am – 5:00 pm
Wednesday 9:00 am – 5:00 pm
Thursday 9:00 am – 5:00 pm
Friday 9:00 am – 5:00 pm
Saturday Closed
Sunday Closed
Frequently Asked Questions
Once your order is dispatched, you will receive a shipping confirmation email with a tracking link. If you haven’t received this within 2 working days of ordering, please contact us with your order number.
We accept returns within 7 days of delivery. Please email us at orders [at] ukgoods.co.uk with your order number and reason for return. We will send you a Return Merchandise Authorisation (RMA) number and instructions. See our full Returns Policy for more details.
Standard UK delivery takes 1–4 working days from the date of dispatch. Express next-working-day delivery is also available at checkout. See our Shipping Policy for full details and pricing.
We’re sorry to hear that! Please contact us within 48 hours of delivery with your order number and clear photos of the damaged item and packaging. We will arrange a replacement or full refund as quickly as possible.
We process orders quickly, so please contact us as soon as possible if you need to make a change. If your order has not yet been dispatched, we will do our best to accommodate the change. Once dispatched, you will need to follow our returns process.