01 Who We Are

The data controller responsible for your personal information is:

ModuHub Warehousing Ltd
Unit 1-12, Gateway Central
East Midlands Gateway
Castle Donington, DE74 2US
United Kingdom

Phone: +44 7874 933455
Email: orders [at] ukgoods.co.uk
Website: www.ukgoods.co.uk

As the data controller, we determine the purposes and means of processing your personal data. If you have any questions about this policy or how we handle your data, please contact us using the details above.

02 Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

03 How We Collect Your Data

Direct interactions

You may provide data when you create an account, place an order, subscribe to our newsletter, contact us by email or phone, or complete any forms on our website.

Automated technologies

As you browse our website, we may automatically collect technical and usage data using cookies, server logs, and similar technologies. Please see our Cookie Policy for more details.

Third parties

We may receive data about you from third parties such as payment processors (e.g. Shopify Payments, PayPal), analytics providers (e.g. Google Analytics), and advertising networks.

04 How We Use Your Data

We use your personal data for the following purposes:

• To process and fulfil your orders, including delivery and returns.
• To manage your account and provide customer support.
• To send you order confirmations, shipping updates, and service notifications.
• To send marketing communications where you have opted in or we have a legitimate interest.
• To improve our website, products, and services through analytics.
• To detect and prevent fraud, abuse, and security issues.
• To comply with legal obligations, such as tax and accounting requirements.

05 Legal Basis for Processing

Under the UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following:

06 Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties only where necessary:

• Shopify Inc. — our e-commerce platform provider, which hosts our store and processes orders on our behalf.
• Payment processors — such as Shopify Payments or PayPal, to securely process transactions.
• Delivery and logistics partners — to fulfil and deliver your orders.
• Analytics providers — such as Google Analytics, to help us understand website usage.
• Marketing platforms — where you have opted in to receive communications.
• Legal and regulatory authorities — where we are required to do so by law.

All third parties are required to process your data securely and only for the purposes we specify.

07 International Transfers

Some of our third-party service providers are based outside the UK, meaning your personal data may be transferred and processed in countries with different data protection laws. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO), to protect your data to a standard equivalent to UK GDPR.

08 Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Order and transaction records — retained for 7 years to comply with HMRC tax obligations.
• Account data — retained for the duration your account is active, plus 2 years after closure.
• Marketing preferences — retained until you withdraw consent or unsubscribe.
• Technical and usage data — typically retained for up to 26 months.

When your data is no longer needed, it is securely deleted or anonymised.

09 Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at orders [at] ukgoods.co.uk. We will respond within 30 days. There is no charge for most requests.

10 Cookies

Our website uses cookies and similar tracking technologies to enhance your experience, analyse traffic, and support marketing. For full details of the cookies we use, what they do, and how to manage your preferences, please see our Cookie Policy.

11 Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it promptly.

12 Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to ukgoods.co.uk. We encourage you to read the privacy policies of any other websites you visit, as we have no control over and accept no responsibility for their content or privacy practices.

13 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Where changes are significant, we will notify you by email or a prominent notice on our website. We encourage you to review this page periodically.